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Occasionally, you may want to start your referral program anew by resetting the campaign. When you reset a campaign, the referral points of all your subscribers go back to 0. Everyone starts from scratch again.
Resetting a campaign has some consequences you should be aware of:
SparkLoop will set the RH_TOTREF custom field of all your subscribers to 0 and increment it again as subscribers make referrals.
To preserve historical data, SparkLoop will create a new custom field, RH_GLOBREF , in your ESP and use that to store the total number of referrals each subscriber has made from the beginning.
Let's say subscriber Amy has 4 referrals. Her RH_TOTREF is set to 4. Once you reset the campaign, Amy will have 0 referrals and her RH_TOTREFwill be set to 0. Her RH_GLOBREF will be set to 4.
After Amy makes a new referral, her RH_TOTREFwill be increased to 1 and her RH_GLOBREFwill be increased to 5.
Subscribers can't win the same reward multiple times, even after the campaign reset (unless the reward is a recurring reward).
Thus you may want to archive old rewards and introduce new ones when resetting the campaign.
Do your reward emails get triggered when the RH_TOTREF changes?
If the answer is yes is probably best for you to switch to using the RH_LASTREWARD custom field by following these instructions.