Occasionally, you may want to start your referral program anew by resetting the campaign. When you reset a campaign, the referral points of all your subscribers go back to 0. Everyone starts from scratch again.
Resetting a campaign has some consequences you should be aware of:
SparkLoop will set the
RH_TOTREF custom field of all your subscribers to 0 and increment it again as subscribers make referrals.
To preserve historical data, SparkLoop will create a new custom field,
RH_GLOBREF , in your ESP and use that to store the total number of referrals each subscriber has made from the beginning.
Subscribers can't win the same reward multiple times, even after the campaign reset (unless the reward is a recurring reward).
Thus you may want to archive old rewards and introduce new ones when resetting the campaign.
Do your reward emails get triggered when the
If the answer is yes is probably best for you to switch to using the
RH_LASTREWARD custom field by following these instructions.